Privacy Policy
Last updated: January 15, 2026.
1. Introduction
Portal Uneo d.o.o. (hereinafter: "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website portaluneoapp.com. This policy complies with the General Data Protection Regulation (GDPR — Regulation (EU) 2016/679), the Act on the Implementation of the General Data Protection Regulation (Official Gazette 42/18), and all applicable regulations of the Republic of Croatia.
2. Data Controller
The controller of your personal data is: Portal Uneo d.o.o. Ulica Ivana Lučića 2a 10000 Zagreb, Croatia OIB (Tax ID): 85432176901 Email: info@portaluneoapp.com Phone: +385 1 234 5678
3. What data we collect
We may collect the following categories of personal data: • Identification data: the name you provide in the contact form. • Contact data: the email address you provide for communication. • Message content: the text of the message you send us through the contact form. • Technical data: IP address, browser type, operating system, pages visited, date and time of visit — collected through analytics cookies only with your consent. • Cookie data: your cookie preferences stored in the browser's local storage.
4. Purpose and legal basis of processing
We process your personal data based on the following legal grounds: • Consent (Art. 6(1)(a) GDPR): for analytics and marketing cookies, which we activate only after your explicit consent through the cookie banner. • Legitimate interest (Art. 6(1)(f) GDPR): for responding to your inquiries sent through the contact form and for improving our website. • Legal obligation (Art. 6(1)(c) GDPR): for fulfilling obligations under tax and other regulations of the Republic of Croatia.
5. Sharing data with third parties
We do not sell or rent your data to third parties. Data may be shared exclusively with: • Google LLC — for website analytics (Google Analytics 4) and advertising (Google Ads), only with your consent through Google Consent Mode v2. • Hosting service providers — who are contractually obligated to protect your data in accordance with GDPR. • Competent authorities — when legally required.
6. Data retention periods
We retain your personal data only as long as necessary to fulfill the purpose for which it was collected: • Contact form data: up to 12 months after the end of communication. • Analytics data: in accordance with data retention settings in Google Analytics (maximum 14 months). • Cookie consent data: stored in your browser until expiration or manual deletion.
7. Your rights
Under the GDPR, you have the following rights regarding your personal data: • Right of access: you may request access to the data we process about you. • Right to rectification: you may request correction of inaccurate data. • Right to erasure: you may request deletion of your personal data ("right to be forgotten"). • Right to restriction: you may request restriction of processing in certain circumstances. • Right to data portability: you may request transfer of your data in a machine-readable format. • Right to object: you may object to processing based on legitimate interest. • Right to withdraw consent: you may withdraw consent for data processing at any time without affecting the lawfulness of processing before withdrawal. To exercise any of these rights, contact us at info@portaluneoapp.com.
8. Data security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or alteration. This includes the use of HTTPS protocol for data transfer encryption and restricted access to personal data to authorized personnel only.
9. Right to lodge a complaint
If you believe your privacy has been violated, you have the right to lodge a complaint with the competent authority: Personal Data Protection Agency (AZOP) Selska cesta 136 10000 Zagreb, Croatia Web: www.azop.hr Email: azop@azop.hr
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All changes will be published on this page with an updated date. We recommend regularly reviewing this policy.